物業(yè)保潔服務(wù)標(biāo)書(shū)范本_物業(yè)保潔服務(wù)投標(biāo)書(shū)模板
此案例為某小區(qū)物業(yè)保潔服務(wù)投標(biāo)書(shū),,因投標(biāo)書(shū)篇幅較長(zhǎng),,此處僅展示目錄并刪去了重要的客戶(hù)信息,,如您需要詳細(xì)的案例可以聯(lián)系我們:
目 錄
第一章,、項(xiàng)目分析及物業(yè)清潔服務(wù)定位及設(shè)想................................................... 4
1.1、XX省XX簡(jiǎn)介.................................................................................................... 4
1.2、客戶(hù)需求分析................................................................................................. 4
1.3、物業(yè)清潔服務(wù)定位及設(shè)想........................................... ..................................4
第二章,、物業(yè)清潔服務(wù)承諾................................................................................... 5
2.1、物業(yè)清潔服務(wù)承諾目標(biāo)和指標(biāo)....................................... ..............................5
2.1.1,、服務(wù)目標(biāo).......................................................................................................5
2.1.2,、服務(wù)指標(biāo)...................................................................................................... 5
第三章、物業(yè)清潔服務(wù)管理方式及管理制度....................................................... 7
3.1,、XX物業(yè)對(duì)XX管理方式總體描述.................................................................... 7
3.2.1,、管理處組織機(jī)構(gòu)設(shè)立.................................................................................. 8
3.2.2、管理處內(nèi)部運(yùn)作流程.................................................................................. 9
3.2.3,、客戶(hù)服務(wù)部工作職責(zé)................................................................................ 10
3.2,、XX物業(yè)規(guī)章制度.................................................. .........................................12
3.2.1、質(zhì)量控制程序規(guī)章制度....................................... ......................................12
3.2.2,、行政管理規(guī)章制度........................................... ..........................................13
3.2.3,、管理處規(guī)章制度......................................................................................... 14
3.2.4、工程維修規(guī)章制度........................................... ..........................................14
3.2.5,、秩序維護(hù)規(guī)章制度..................................................................................... 16
3.2.6、環(huán)境管理規(guī)章制度..................................................................................... 17
(隱藏部分)
第七章,、本項(xiàng)目管理制度...................................................................................... 75
7.1,、項(xiàng)目管理體系................................................................................................ 75
7.2、現(xiàn)場(chǎng)管理架構(gòu)................................................................................................ 76
7.3,、XX省XX進(jìn)場(chǎng)工作流程............................................. ......................................77
7.4,、XX省XX清潔服務(wù)質(zhì)量檢測(cè)標(biāo)準(zhǔn)....................................................................78
7.5、XX省XX清潔服務(wù)質(zhì)量評(píng)審細(xì)則................................................................... 81
7.6,、XX省XX保潔人員行為規(guī)范......................................... ..................................85
7.7,、XX物業(yè)公司內(nèi)部管理制度............................................................................ 89
第八章、緊急預(yù)案程序..........................................................................................106
8.1,、XX天然氣泄漏應(yīng)急處理程序........................................................................106
8.2,、火警應(yīng)急處理程序.........................................................................................107
8.3、XX消防設(shè)備人為損壞處理程序.....................................,............................. 109
8.4,、XX遇雷暴及臺(tái)風(fēng)處理程序.............................................................................110
8.5,、XX漏水(水浸)應(yīng)急處理程序.................................................................... 112
8.6、XX發(fā)生停電及電力故障應(yīng)急處理程序.........................................................113
8.7,、XX遇地震應(yīng)急處理程序................................................................................ 115
8.8,、XX電梯困人應(yīng)急處理程序............................................................................ 116
8.9、發(fā)生噪音污染處理程序..................................................................................117
8.10、XX發(fā)生交通意外應(yīng)急處理程序.................................... ..............................118
8.11,、發(fā)生盜竊處理程序....................................................................................... 120
8.12,、發(fā)生搶劫處理程序....................................................................................... 121
8.13、發(fā)生偷車(chē)處理程序.............................................. .........................................122
8.14,、擅自侵入處理程序....................................................................................... 123
8.15,、發(fā)生可疑物件或爆炸物應(yīng)急處理程序....................................................... 124
8.16、拾獲財(cái)物處理程序....................................................................................... 125
8.17,、水力系統(tǒng)故障處理程序............................................................................................. 126
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